To achieve customers is to achieve ourselves!

Serving customers well is the foundation of an enterprise's survival and development. In Lefu we advocate: serve customers wholeheartedly, meet customer needs, and do everything to the best standard. This is the responsibility of every Lefu employee in every position. In order to improve the quality of customer service, we launched the "Customer Evaluation Program for Serving Wholeheartedly and Fully" at the Lefu All Staff Meeting in October.

After the work in October, all departments and centers nominated and recommended excellent benchmark candidates who served customers wholeheartedly in October. After review by members of the performance group, culture group, and experience team, two outstanding candidates who served customers wholeheartedly were selected. benchmark.

The award ceremony for the first phase of wholeheartedly serving customers was held at the Lefu College in November at the staff meeting. The host once again explained the purpose, selection cycle and selection rules, selection criteria, selection procedures, selection principles, selection rewards and punishments and supplementary provisions of the "Praise Plan for Wholeheartedly Serving Customers" to all Lefu staff.

Mr. Yu Huayun, chairman of the board, issued honorary certificates and bonuses to the award-winning representatives.

The award-winning representatives shared their understanding of serving customers wholeheartedly and how to practice serving customers wholeheartedly.

Zhang Ming mentioned here: The project of delivering 50,000 units of orders from Midea customers within 15 days is due to the fact that under the leadership of the general manager, we always aim to serve wholeheartedly and meet customer needs. It is also the result of the whole team's dedication and dedication, and the colleagues in all links are not afraid of difficulties and obstacles, and they are helping each other. The supply chain verifies the delivery status of each material at the first time, the R&D center outputs the order information at the first time, and the planning material control manager follows up the whole process, coordinates material delivery, production scheduling, quantity, engineering efficiency improvement, quality control and product quality , wholeheartedly working overtime for 12 hours to meet the customer's delivery needs; finally, after unremitting efforts, we were able to realize and meet the customer's needs. Every successful enterprise is an enterprise that achieves the ultimate in customer service.

Li Xiaoxia shared that serving customers is to always stand wholeheartedly from the perspective of customers. When she serves each user, she will first conduct an in-depth communication, and then formulate a plan suitable for them. Using our professional knowledge and good service attitude to help customers solve problems and create value for customers is to realize our value.

We always regard serving customers, creating value for customers and maximizing customer value as the pursuit of the enterprise. All of our decisions must consider whether we will create value for our customers. In today's increasingly cruel competition, competitors cannot be defeated by ourselves, but only when we form an alliance with customers can we defeat our competition. opponent.

Mr. Yu Huayun, the chairman of the board, mentioned in his concluding speech that "to achieve customers is to achieve our corporate platform, and to achieve a platform is ultimately to achieve ourselves"

Our "Wholeheartedly Serve Customers Evaluation Program" is based on the promotion of customer service quality and the formation of a good atmosphere of "catch up, help, and super" through the evaluation, so that each of us in Lefu strives to serve customers wholeheartedly Excellent benchmark.