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Frequently Asked Questions
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Q
What is the MOQ?
A1000pcs for your own brand designs.
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Is the mobile APP can be customized? And can I integrate it in our own application?
AYes, APP can be customized. And we offer the Bluetooth protocol and SDK for you to develop APP.
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Can I get a lower price if I order large quantities?
AYes,cheaper prices for bigger orders.
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Can I add or delete items from my order if I change my mind?
AYes,but you need to tell us asap. If your order has been done in our production line,we are afraid we cannot change it. It is about 1 week after confirming the order.
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Can I get the pre-production sample?
AYes,we will send you sample,after you confirm,we will start production.
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When you ship my order?
ANormally 30-45 days after receiving your deposit,but it can be negotiated based on order qty and production schedule.
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How about the quality guarantee period?
AOne year. Any defective product we will offer free compensation.
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How can you guarantee the production quality?
AWe have 30 years experience of QC team. We have strictly quality control system in our production process. From raw material to finished products, all components are strictly checked and controlled to ensure high quality of products before package.Third party inspection is also acceptable.
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What certifications you have?
AWe have CE, ROHS, FCC, TELEC, KC,JIS,UKCA,REACH,SABER, BQB, MSDS, ISO9001: 2015, ISO13485: 2016Medical, BSCI, FDA etc.
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